[2024] C-FSM-2211 Exam Dumps, Test Engine Practice Test Questions [Q46-Q69]

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[2024] C-FSM-2211 Exam Dumps, Test Engine Practice Test Questions

Pass C-FSM-2211 exam [Oct 28, 2024] Updated 126 Questions

SAP C-FSM-2211 Exam Syllabus Topics:

Topic	Details
Topic 1	Outline the use cases of Smartforms and how to create and use them Explain the basic concepts of integration between SAP Field Service Management
Topic 2	Know the main architectural components as well as the basic features of the administration module Explain the entire end-to-end execution steps starting from consumer self-service
Topic 3	Explain the basic concept of Crowd service Explain the features of mobile Field Service Management application and know how to accept
Topic 4	Explain where to find analytic reports in SAP Field Service Management Outline the features of Planning and Dispatching and know how to create and assign a service call
Topic 5	Mobile SAP Field Service Management application Know the advantages of using business rules and how to apply them for different use cases

QUESTION 46
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.

Service Call

Service Contract

Equipment

Activity

Business Partner

QUESTION 47
Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud?
Note: There are 2 correct answers to this question.

Delete recent browser history and cookies.

Allow browser cookie settings to accept sapbusinessobjects.cloud.

Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE.

Set REPORTDATA UI Permission to VISIBLE.

QUESTION 48
Which scenarios can you cover within the SAP S/4HANA solution portfolio? Note: There are 2 correct answers to this question.

In-house repair

Contact center

Self-service

Service fulfillment

QUESTION 49
What needs to be done to create a moment set? Note: There are 3 correct answers to this question.

Setup Business rule

Create Moment set

Create Item and assign it

Create Moment

Create and assign QR code

QUESTION 50
How can you translate a Smartform?

Maintain the translation of the Smartform in the company settings.

Select the translation language within the designer.

Export it to XML, translate, and upload.

Download it to Microsoft Word, translate, and then upload.

QUESTION 51
What are the key advantages of utilizing the SAP Field Service management Self-Service? Note: There are 2 correct answers to this question.

Interactive Dialogue using AI chatbot allows for No touch service scenarios

QR code scanning helps you to easily identify the affected Appliance

Smart forms help you structure your service processes

Online capabilities help you to capture electronic signatures

QUESTION 52
What is the first step a technician needs to take to add a Smartform within SAP Field Service Management Mobile App. Choose the correct answer.

Select a Template

Select whether is mandatory

Select a linked object

Select a record from the linked object

QUESTION 53
What information is stored in the QR code used in the Customer Self-Service portal?

Customer Self-Service portal URL

Equipment specific short URL

SAP Field Service Management URL

Moment-Sets specific short URL

QUESTION 54
Which of the following is a mandatory field when you create a Smartform template?

Description

Version

Category

Label

QUESTION 55
Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.

Delete Report

Create Requirement

Build Query

Delete Object

Create Object

QUESTION 56
Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.

Edit Business Partner

Send as E-Mail

Create Equipment

Create Effort

Add Smartform

QUESTION 57
What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.

Read

Create

Update

Delete

QUESTION 58
You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

You can approve consumed reserved materials in the Time and Material journal.

The system will update the inventory count of reserved materials in a standalone scenario.

You can plan and reserve materials in both the Web and mobile applications.

A planner can create service calls with reserved materials from an integrated ERP system.

QUESTION 59
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution?

Master Data

Smartforms and Feedback

Administration

Planning and Dispatching

QUESTION 60
The dispatcher drags and drops a service call onto a technician’s schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

The dispatcher must approve the assignment.

The technician must release the assignment.

The dispatcher must release the assignment.

The technician must approve the assignment.

QUESTION 61
Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service?
Note: There are 3 correct answers to this question.

Review and close assignments.

Accept an assignment.

Review company certificates.

Approve technician skills.

QUESTION 62
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.

End Customer

Field Coordinator

Service Engineer

BackOffice Administrator

QUESTION 63
Which functionality is possible when the Smartform template is set to Translation status?

The template can be assigned to an activity.

The template can be exported in XML format.

The template can be assigned to an equipment.

The template can be edited.

QUESTION 64
How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.

By group

By skill

By territory

By type

QUESTION 65
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.

Column

Line

Area

Pie

Scatter

QUESTION 66
You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?

Click on the navigation icon within the service call.

Click on the navigation icon within the home page.

Click on the navigation icon within the activity.

Click on the navigation icon within the equipment.

QUESTION 67
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience?
Note: There are 2 correct answers to this question.

Workforce management

Parts Logistics

Customer Feedback Management

Mobile Field service execution

QUESTION 68
Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

Defining which material the customer needs to purchase before the technician can start the work

Booking material for a specific service call and defined location

Organizing spare parts to be taken to the physical location of the job

Reserving material that has already been used for previous services

QUESTION 69
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.

Define value mapping for product types

Define Moment set