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C-C4H510-04 Exam Dumps – PDF Questions and Testing Engine

C-C4H510-04 Dumps – The Sure Way To Pass Exam

SAP C-C4H510-04 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
User Management 8% – 12%

Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.
Maintenance Plan < 8%

Explain Maintenance Plan & its usage in Service Tickets
Service Business Process 8% – 12%

Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.
Service Elements and Notification 8% – 12%

Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
Personalization and Extensibility < 8%

Identify how to use personalization and extensibility, including mashups and custom business objects.
Communication Channel and Knowledge Base 8% – 12%

Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.

 

Q15. Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q16. Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

 
 
 
 

Q17. To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.

 
 
 
 

Q18. Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.

 
 
 
 

Q19. You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.

 
 
 
 

Q20. Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

 
 
 
 

Q21. Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

 
 
 
 

Q22. Which of these objects are NOT associated with SAP Jam groups?

 
 
 
 

Q23. For which element do you maintain attributes such as password and security policy?

 
 
 
 

Q24. Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

 
 
 
 

Q25. What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.

 
 
 
 

Q26. Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

 
 
 
 

Q27. Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.

 
 
 
 

Q28. You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

 
 
 
 

Q29. What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

 
 
 
 

Q30. Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.

 
 
 
 
 

Q31. Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

 
 
 
 

Q32. Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

 
 
 
 

Q33. Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.

 
 
 
 

Q34. Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

 
 
 
 

Q35. Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

 
 
 
 

Q36. Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

 
 
 
 

SAP C-C4H510-04 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

 

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