Give You Free Regular Updates on CIS-ITSM Exam Questions Jan 22, 2024 [Q23-Q39]

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Give You Free Regular Updates on CIS-ITSM Exam Questions Jan 22, 2024

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ServiceNow CIS-ITSM (Certified Implementation Specialist – IT Service Management) Exam is a certification exam designed for IT professionals who want to demonstrate their expertise in implementing and managing IT Service Management processes using ServiceNow’s ITSM application. CIS-ITSM exam tests the candidate’s knowledge and skills across various ITSM processes, including Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.

NO.23 Under which circumstances is it appropriate to leave a Problem record in a State of Known Error?

The permanent fix is too costly and the documented workaround is sufficient

A Change is pending implementation

The root cause has not been established and approved

A vendor is actively investigating the Problem

Explanation
Resolution and Recovery: Once the Root Cause has been identified, determine whether the established Workaround is sufficient to restore service to related Incidents and prevent the occurrence of future Incidents. If not, you may decide to implement a permanent fix to the Problem by creating a Change Request. Once the Change has been implemented or a Known Error State has been deemed acceptable, close the Problem record.
If a Change is pending implementation, the Problem state should be “Pending Change” instead of “Known Error”.

NO.24 Which of the following is NOT a way Service Catalog Requests may be submitted in a baseline ServiceNow instance?

From an Incident record

From the Service Catalog

From an inbound email

From the Service

NO.25 Which three actions can occur when an administrator clicks “Save” after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

Users are temporarily locked out of their ability to access articles.

Users may temporarily experience performance issues when searching for articles.

The contents of the category drop-down menu change.

The articles and questions visible to users change.

The history of article usage is reset to zero utilization.

NO.26 What is the module that is used to navigate to CI Relationships?

CMDB > CI Relationships

Configuration > CI Relationships

Configuration > Relationships

None of the listed answers

Explanation
Explanation:
There is no table that links to the CI Relationship data. You can access the table directly by typing
“cmdb_rel_ci.list” in the filter navigator.

NO.27 Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)

Forecast amount for each opportunity stage

Forecast amount for each forecast category

Opportunities that make up each forecast amount

Forecast amount for other representatives on their team

NO.28 A user receives the generic “An internal server error has occurred” while interacting with a custom Lightning Component.
What should the developer do to ensure a more meaningful message?

Add an onerror event handler to the tag.

Add an error-view component to the markup.

Use an AuraHandledException in a try/catch block.

Use ProcessBuilder to catch the error.

NO.29 Technical workshop and process workshop can be combined in one workshop.

True

False

NO.30 Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?

Catalog Item Most Voted

Content Item

Record Producer

Order Guide

NO.31 In the baseline platform configuration, who can create Change Requests?

Users with the itil role or Change-specific roles

Only members of the Change Advisory Boards (CAB)

Any logged in user

Anyone, even those not registered / logged in

NO.32 The marketing department at Universal Containers regularly changes the page layout requirements for its custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects.
What can the administrator do to meet this request?

Grant the VP of Marketing the ability to log in as a user who is an administrator.

Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing.

Enable the Marketing User permission on the user record for the VP of Marketing.

Set up the VP of Marketing as a delegated administrator for the custom marketing objects.

NO.33 In which phase of the incident management lifecycle do incidents typically gel escalated?

Creation and Classification

Investigation and Diagnosis

Initial Analysis and Submission

Resolution and Closure

NO.34 How to customize the fields that appear when a user hovers over the reference icon?

Modify “ref_contributions” attribute for the field.

Modify “ref_ac_column” attribute for the field.

Create sys_popup view.

Add a new record in the Reference Popup table and configure the variables.

NO.35 Which of the following can the end user see in the related search result?

Open Problems

Open Incidents

Resolved Problems

Knowledge Articles

Resolved Incidents

Explanation
Related resolved & open incidents and resolved & open problems don’t appear to end users. End users can only see related knowledge articles and catalog items.

NO.36 Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

Flow Actions

Flow Activities

Flow Steps

Action Pills

Flow Tasks

NO.37 A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)

The administrators are deploying their own Change Sets, thus deleting each other’s fields from the objects in production.

A sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.

Page Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.

The administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.

NO.38 What is the default number of days (integer) after which Resolved Incidents are automatically closed?

Five working days

One Day

Three Days

Five Days

NO.39 How to allow automatic closure of incident tasks once incident is closed?

Set property com.snc.incident.autoclose.based on.resolved_at to Yes

Set property com.snc.incident.autoclose.basedon.resolved_at to zero

Set property com.snc.incident.incident_task.closure to true

Set property com.snc.incident.incident_task.closure to auto

Explanation

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Target Audience

The Certified Implementation Specialist – IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.

ServiceNow CIS-ITSM exam is a valuable certification for IT professionals who want to demonstrate their expertise in implementing and configuring ITSM solutions using the ServiceNow platform. Passing the exam requires a strong foundation in ITSM concepts and ServiceNow platform knowledge, as well as experience working with ServiceNow ITSM applications. By becoming certified, you can enhance your career prospects and demonstrate your commitment to providing high-quality ITSM solutions.

Detailed New CIS-ITSM Exam Questions for Concept Clearance: https://www.trainingquiz.com/CIS-ITSM-practice-quiz.html