Updated Oct 04, 2022 Verified Pass CIS-CSM Exam in First Attempt Guaranteed [Q38-Q52]

QUESTION 38
What role does the Engagement Manager play before the Workshop? (Choose two.)

QUESTION 39
Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :

QUESTION 40
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

QUESTION 41
What should be part of the pre-engagement collateral?

QUESTION 42
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :

QUESTION 43
Articles can provide the following: (Choose three.)

QUESTION 44
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

QUESTION 45
What is required to enable the Follow the sun field on the Customer Service Case form?

QUESTION 46
Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

QUESTION 47
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

QUESTION 48
How many outbound email accounts are supported in Customer Service Management?

QUESTION 49
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

QUESTION 50
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

QUESTION 51
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

QUESTION 52
What is the purpose of a Catalog Item variable?