Pass Your 1Z0-1037-21 Dumps as PDF Updated on 2023 With 72 Questions [Q43-Q57]

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Pass Your 1Z0-1037-21 Dumps as PDF Updated on 2023 With 72 Questions

Oracle 1Z0-1037-21 Real Exam Questions and Answers FREE

QUESTION 43
In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

1000

500

250

100

Explanation
Estimated Improvement. This is a numeric value that represents the positive or negative change Generally, when more answers with higher click-throughs are promoted, or moved up the result list, the tuning had a positive impact. When more answers with lower click-throughs are moved up theresult list, this can indicate that the tuning had a negative impact.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Analyzing_Tuning_Im

QUESTION 44
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

In the Platinum SLA modify the total incident count to 100 and save it.

Rename the Platinum SLA, change the total incident value to 100, and save it.

Explanation
Afteryou define an SLA policy, you might need to view it, modify it, disable it, duplicate it, or delete it.
To Modify an SLA Policy
References:
https://docs.oracle.com/cd/E26854_01/doc.121/e26585/alerts004.htm#CIHGIFIH

QUESTION 45
In Knowledge Advanced, which section displays the lock status?

Reports

Properties

Overview

Analytics

Explanation
The Properties section displays the formproperties and lock status.

QUESTION 46
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

Standard report

Dashboard report

Cross Tabs report

Cumulative report

Custom report

Explanation
Dashboards are particularly useful for managers who need to view a wide range of data from different reports.
Using dashboards eliminates the needto open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards

QUESTION 47
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?

Data exception

Conditional formatting

Conditional linking

Docked filters

Explanation
An exception is a method of highlighting report data that meets certain criteria. Data exceptions also allow email alerts to be sent when data in ascheduled report meets the exception criteria.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/topichead.htm#FAMUGevent

QUESTION 48
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

configured workflow processes

notification configuration

privileges

user roles

content life cycle events

QUESTION 49
In Knowledge Advanced Search what is the use of the Concept feature?

Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.

Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.

Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.

Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.

Explanation
The Dictionary uses concepts and synonyms to associate different words that have the same meaning with one another. A concept is simply a word and its synonyms, which the Dictionary treats as a single object.
Intelligent Search uses concepts to match words in both users’ questions andin the knowledge base content based on their meaning. It also recognizes that some concepts are more important to users than others, and uses that information to prioritize answers within search results.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_About_Concepts_and_

QUESTION 50
You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

Add a conditional section within the answer with any access level.

Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.

Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.

Make the answer status private, make the required changes, and republish it.

Explanation
Before publishing an answer, determine which interfaces and customers you want to be able to view the answer. You can control visibility with answer access levels, languages, products, categories, and conditional sections.
A conditional section is a section of text in a document that appears only to those contacts meeting certain criteria. Conditional sections can also be placed in answers and tagged with specific answer access levels. In message templates, conditional sections can be used to filter content by contact, profile, runtime variable, or record type.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/BUIglossary.htm#FAABUcondition

QUESTION 51
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

ANS_NEW_INC_DURATION set to 60 days.

ANS_NOTIF _DURATION set to 60 days.

ADP_NUM_REL_ANS set to 60 days.

ANS_UPD_INC_DURATION set to 60 days.

EU_FA_NEW_WIN_TYPES set to 60 days.

Explanation
ANS_NEW_INC_DURATION denotes the number of days that the solved count of new answers will not be aged (reduced).

QUESTION 52
Which three statements are true about processing options in Web Services? (Choose three.)

SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.

FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.

SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.

SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.

SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.

FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.

Explanation
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that allNamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.

QUESTION 53
In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

tasks related tospecific content types only

tasks that are assigned

open tasks only

tasks for specific users

tasks that are unassigned

Explanation
Filters enable you to view a specific subset of tasks from the Task list. You can use the filters to view:
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Tasks.htm#FAUKAai1137897

QUESTION 54
A customer has a problem with a damaged battery and searches your knowledge base with the search term
“battery damageissue.” The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

Edit the alias text file to include alias words – battery damage, battery issue, battery.

Include battery and damage as keywords under Answers Stop Words.

Explanation
Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.

QUESTION 55
Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

Applied Filter

Auto Filter

Rollups

Slicing

Bucket Filter

Explanation
You can define rollup levels in a report to group data beneath headings in the report. You can add additional rollup levels to further break down the data under each heading by grouping data under sub-headings.
Usingrollups, you can group rows in a report that share the same value in the columns you select for the rollup levels. For example, you could add rollups to an incident report to group incidents by their status, and then add an additional rollup level to groupthe incidents that have the same status by their assigned staff account.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGae1133175

QUESTION 56
Which three tasks should you perform after deploying custom objects? (Choose three.)

creating a workspace

creating standard reports

creating system attributes

adding the workspace to a user’s navigation set

editing a user’s profile to grant permissions to use the custom object workspace

defining relationships with other custom objects or standard objects

Explanation
AD: After custom objects are deployed, new workspace types are made available for objects that have the Object is Available in Workspaces, Scripting, and Workflow option enabled so you can work with them in the same way you work with incidents or contacts. In addition, standard reports are automatically created for deployed objects that have this option enabled.
Because custom object data is stored in the database, you can add custom objectsto workspaces, workflows, custom reports, and navigation sets.
E: You must specify permissions for your staff members to read, delete, and perform other actions on custom object records.
References:
Oracle Service Cloud User Guide, Release February2017, page 92

QUESTION 57
Which two actions must you perform to configure the Social Monitor? (Choose two.)

Setup a Social Monitor search schedule.

Add of update a list of favorites.

Add or update navigation sets to include the Social Monitor navigation button and component.

Add or update profiles to include permission to add themes and clustering.

Addor update profiles to include the Social Monitor permissions.

Add or update staff accounts to use profile that include Social Monitor permissions.

Explanation
Social monitoring must be enabled for your site. To enable social monitoring, contact yourOracle account manager.
Procedure
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAMUG/_social.htm#FAMUGth_SocialMonitor

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