Get Apr-2024 Download Latest & Valid Questions For Salesforce User-Experience-Designer exam [Q54-Q74]

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Get Apr-2024 Download Latest & Valid Questions For Salesforce User-Experience-Designer exam

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Salesforce is a well-known Customer Relationship Management (CRM) platform that has been used by businesses of all sizes to manage their customer interactions. With the rapid growth of the platform, there has been a need for a user experience designer who can design and develop user interfaces for the Salesforce platform. This is where the Salesforce User-Experience-Designer (Salesforce Certified User Experience Designer) Exam comes into play.

Salesforce User-Experience-Designer (Salesforce Certified User Experience Designer) Exam is a certification program designed for professionals who specialize in creating user-friendly and efficient interfaces for Salesforce. User-Experience-Designer exam is intended to validate the skills and knowledge of individuals in designing user experiences that meet the needs of Salesforce users. The Salesforce Certified User Experience Designer exam is one of the most sought-after certifications in the IT industry, particularly in the field of user experience design.

QUESTION 54
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?

SIPOC Map

High-Level Process Map

Cross-Functional Flowchart

Value Stream Map

QUESTION 55
A UX Designer wants touse Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle.
Which two elements could be used in the Path’s Guidance for Success sections?

Lightning Component

Images and Links

Progress Indicator

Rich Text

Explanation
The Path’s Guidance for Success sections can include the following two elements:
Images and Links: Images and links can be used to provide visual cues and additional resources for the sales representatives. For example, an image of a checklist or a link to a best practice document can help the reps complete the required tasks at each stage. Images and links can be added using the rich text editor in the Path Settings page.
Rich Text: Rich text can be used to provide text-based guidance, such as tips, reminders, instructions, or motivational messages. For example, a rich text guidance can tell the reps what information they need to gather from the customer or what actions they need to take to move the opportunity forward. Rich text can be formatted using the rich text editor in the Path Settings page. References:
: Set Up a Path
: Considerations and Guidelines for Creating Paths
: Optimize Sales Processes with Path in Salesforce
The two elements that can be used in the Path’s Guidance for Success section are Images and Links and Rich Text. Images and Links can be used to provide visual elements to the Guidance for Success section, while Rich Text can be used to provide text-based explanations and instructions. In addition, a Progress Indicator can be used to show the user’s progress through the Path.
Images and Links can be used to provide visual elements to the Guidance for Success section. For example, if the user needs to read an article, a link to the article can be included, as well as an image of the article cover.
Similarly, if the user needs to view a video, a link to the video and an image of the video can be included.
Rich Text can be used to provide text-based explanations and instructions. This can include explanations of what the user should be doing at each stage of the Path, as well as any other helpful information.
Finally, a Progress Indicator can be used to show the user’s progress through the Path. This can help the user understand where they are in the Path and how far they have left to go.
References:
[1] https://help.salesforce.com/articleView?id=path_guidance.htm&type=5 [2] https://help.salesforce.com/article

QUESTION 56
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience.
How many different dynamic dashboards could they create?

Up to 3

Unlimited

Up to 20

Up to 10

QUESTION 57
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

Permission Set.

Object Permissions.

Custom Lightning Component.

Field-level security

QUESTION 58
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

Storyboards

Wireframes

User Personas

User Journeys

QUESTION 59
Cloud Kicks (CK) has a new Portal landing page built with Experience Builder. Upon review, CK does not think the company’s brand experience is translated into the user experience; however, CK does confirm the Theme was set up correctly.
Which additional UX elements should be reviewed to influence the brand experience?

Visual Design, Harmony, and Responsiveness

Visual, Content, and Interaction Design

Shapes, Interaction Design, and Typography

Explanation
The additional UX elements that should be reviewed to influence the brand experience are visual, content, and interaction design. These elements are essential for creating a consistent, engaging, and memorable user experience that reflects the company’s brand identity and values12.
Visual design refers to the use of colors, shapes, typography, images, icons, and other graphical elements to create a visual hierarchy, contrast, balance, and harmony on the page13. Visual design affects the user’s perception, emotion, and attention, and can communicate the brand’s personality, tone, and message13. For example, Cloud Kicks can use their logo, color scheme, and font to create a recognizable and distinctive visual identity for their portal landing page4.
Content design refers to the creation, organization, and presentation of text, audio, video, and other media to convey the brand’s value proposition, story, and information to the user15. Content design affects the user’s understanding, interest, and trust, and can communicate the brand’s purpose, benefits, and voice15. For example, Cloud Kicks can use clear, concise, and compelling headlines, subheadings, and body text to highlight their products, services, and customer testimonials on their portal landing page.
Interaction design refers to the design of the user interface elements, such as buttons, links, menus, forms, and sliders, that enable the user to interact with the page and perform tasks1 . Interaction design affects the user’s behavior, satisfaction, and feedback, and can communicate the brand’s functionality, usability, and responsiveness1 . For example, Cloud Kicks can use intuitive, consistent, and accessible navigation, search, and filtering options to help the user find what they are looking for on their portal landing page.
By reviewing and improving these UX elements, Cloud Kicks can ensure that their portal landing page delivers a positive and coherent brand experience to their users, and that their brand identity is translated into the user experience.
References:
The 5 Elements of User Experience Design
How to Create a Brand Experience That Works With Your UX
Visual Design Basics
Use Branding Sets in Experience Builder
Content Design: What It Is and Why It Matters
[How to Write Effective Web Content for Your Experience Cloud Site]
[Interaction Design Basics]
[Designing User Interfaces for Experience Cloud Sites]

QUESTION 60
A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

Invite them to user testing.

Ask a manager or superior to doit.

Let them know the designer is the expert.

Hand them a printout of the design

QUESTION 61
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
Which two point should an Architect consider in this situation?
Choose 2 answers

Using a temporary parking lot account to improve performance.

Changing complex role hierarchy can cause a high level of sharing recalculation.

Restricting the organization-sharing configurations to private.

Replacing Account records ownerships massively can cause data skew.

QUESTION 62
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers

User Engagement Dashboard and Report

Custom Permission Sets

Salesforce Surveys for user Satisfaction

Visualforce App

Chatter polls

QUESTION 63
A UX Designer has completed discovery, research analysis, and ideation.
How should they prepare for the next phase?

Build partnerships.

Create business model canvas.

Continue iterating.

Determine what to prototype.

Explanation
The next phase after discovery, research analysis, and ideation is prototyping, which is the process of creating low-fidelity or high-fidelity representations of the design solution that can be tested and validated with users and stakeholders. To prepare for this phase, the UX designer should determine what to prototype, which means deciding on the scope, the level of detail, the format, and the tools for creating the prototype. The UX designer should consider the following factors when determining what to prototype:
The goals and objectives of the prototype: What is the purpose of the prototype? What questions or hypotheses does it aim to answer or test? What feedback or data does it seek to collect?
The target users and audience of the prototype: Who are the users and stakeholders that will interact with or evaluate the prototype? What are their needs, expectations, and preferences? How will they access and use the prototype?
The features and functionality of the prototype: What are the key features and functionality that the prototype should include or exclude? How will they support the user goals and tasks? How will they demonstrate the value proposition and the design principles of the solution?
The fidelity and interactivity of the prototype: How realistic and detailed should the prototype be? How interactive and responsive should the prototype be? How will the prototype convey the look and feel, the content, and the behavior of the solution?
The tools and methods of the prototype: What tools and methods will be used to create and present the prototype? How will they affect the time, cost, and quality of the prototype? How will they facilitate the testing and validation of the prototype?
References:
: User Experience Designer Certification Prep: Module 5: Design User Interfaces
: User Experience Designer Certification Prep: Module 6: Validate User Interfaces
: What is Prototyping?
The next phase for a UX designer after completing discovery, research analysis, andideation is to determine what to prototype. Prototyping is the process of creating a model, mock-up, or simulation of a user interface to test out ideas and gain feedback from users. Prototyping can be done in a variety of ways, from low-fidelity paper prototypes to high-fidelity digital prototypes. It is important to consider the purpose of the prototype and the amount of detail needed to accurately test out the user experience.
To prepare for the prototyping phase, a UX designer should review the researchdata and user insights gathered during the discovery, research analysis, and ideation stages. They should determine what needs to be tested out and create a plan for creating the prototype, considering the level of fidelity needed, the resources available, and the timeline. Additionally, they should consider what metrics they want to measure when testing the prototype, such as user engagement, usability, and satisfaction.
References:
[1] https://www.salesforce.com/blog/2019/12/ux-design-prototyping.html [2] https://uxplanet.org/the-importance

QUESTION 64
Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.
Which standard component’s design should be used given CK’s constraints?

Table

Tree Grid

Tiles

Interactive Cards

QUESTION 65
A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?

Card Sorting

User Acceptance testing

Diary Studies

A/B testing

QUESTION 66
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototypesuch as based components, tokens, design patterns.
Which tool to install should need?

Lightning Design system Zip

Sketch plugin

Lightning Design system Unmagaged Package

SLDS Validator

QUESTION 67
Cloud kicks wants to incorporates human-centered design across its organization Which two practices should beadopted

Including innovative ideas to showcase technology

observing user behavior

putting oneself in the situation of the end-user

creating requirements based on business leaders priorities

QUESTION 68
Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.
What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

Experience Lightning Components

Component Blueprints

JavaScript Frameworks

Custom Lightning components

QUESTION 69
Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications.
Which three solutions should CK’s designers use to deliver applications with a consistent Lightning Experience Look and feel?
Choose 3 answers

Local Development Server

iOS Static Library

Lightning Stylesheets for Visualforce

Standard Design Tokens

Heroku

QUESTION 70
Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.
Which standard component’s design should be used given CK’s constraints?

Table

Tree Grid

Tiles

Interactive Cards

QUESTION 71
Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended?
Choose 2 answers

Docked Utility Bar

List View – Split View

Dynamic Forms

Activity Timeline

QUESTION 72
Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.
What is one requirement that could lead to recommending the Console?

Need for viewing multiple list views at the same time

Ability to toggle between multiple records

Work that is mostly in the field

QUESTION 73
A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focused on out-of-the-box styling and components only.
Which three methods would deliver a branded experience?
Choose 3 answers

Select a footer and configure which social media links to display.

Display custom variations of pages based on user behavior.

Select a theme and customize content including copy and imagery.

Use the theme editor to adjust fonts, text case, colors, and site logo.

Create flexible layouts for pages with unique background images.

QUESTION 74
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?

Improve form security by adding a challenge-response test.

Create a three-column grid to reduce the form length.

Replace field labels with placeholder text.

Add section headers to visually separate fields into groups.

Exam Materials for You to Prepare & Pass User-Experience-Designer Exam: https://www.trainingquiz.com/User-Experience-Designer-practice-quiz.html

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