Go to 500-443 Questions – Try 500-443 dumps pdf [Q25-Q41]

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Go to 500-443 Questions – Try 500-443 dumps pdf

Dumps Practice Exam Questions Study Guide for the 500-443 Exam

NO.25 Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)

CUIC Data Source

Live Data Streaming Data Source

Real-Time Streaming Source

HDS Data Source

CVP Reporting Data Source

A One of the data sources that are created in CUIC by default once the installation is completed is CUIC Data Source, as it connects to the CUIC database that stores report definitions and user information. B Another data source that is created in CUIC by default once the installation is completed is Live Data Streaming Data Source, as it connects to the Live Data service that provides real-time data for reports and dashboards. Reference = [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8

NO.26 In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?

The Cisco voice gateways have too few trunks to accept the inbound calls.

The Cisco Finesse is locking up because of a virus.

The system has too few DSP transcoding resources to support all the calls across the WAN.

Cisco Unified Communications Manager has too few conference bridge resources.

A different voice codec is used by the caller and the agent.

NO.27 With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)

Unified CM Remote CTI Ports (RCP) has the outbound trunk in its calling search space.

Incorrect Mobile Agent codec configured in the PG setup

Unified CM SIP trunk has RFC2833 DTMF signaling method.

The mobile agents are using Finesse 9.1(1) as desktop

No MTP resources configured to handle DTMF method mismatch.

NO.28 What is the function of the Cisco Unified Communications Manager (CUCM) in UCCE?

To manage and control the UCCE system components

To handle incoming customer interactions

To provide real-time statistics on call center performance

To route incoming calls to the most appropriate agent based on customer data

NO.29 Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?

Administrative scripts can run more than one time per second.

Administrative scripts must be associated with a call type.

Administrative scripts can use a DB Lookup node.

Administrative scripts can use an ICM Gateway node.

NO.30 What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

The “Admin* page or OAMP site is used for the daily “admin.’

The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

The Web URLs or pages are available for access, “Admin* page, “System* page, and a Reporting page.

There is a limited view of activities based on agent size.

The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

B One of the descriptions about web page accesses for a CUIC user or administrator is that the day-to-day admin tasks regarding users, security, and reports will be done on the reporting page, as it provides a user interface for managing report definitions, dashboards, value lists, collections, and permissions. C Another description about web page accesses for a CUIC user or administrator is that the Web URLs or pages are available for access are “Admin” page, “System” page, and a Reporting page, as they provide different functions and features for CUIC administration and operation. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8; [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11

NO.31 What is the purpose of the SMTP setting in the CUIC administrator web page?

configure the email server and actual schedule for the reports to be sent

configures the actual schedule for the reports to be sent

only configures the email server used to email scheduled reports

only configures the email server used to email the alert notification

The purpose of the SMTP setting in the CUIC administrator web page is to only configure the email server used to email scheduled reports, as it specifies the host name, port number, user name, password, and sender address of the SMTP server. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 10

NO.32 What are the different types of reports available in UCCE?

Historical, scheduled, and real-time reports

Financial, sales, and marketing reports

Technical, operational, and administrative reports

Agent, supervisor, and administrator reports

NO.33 What is the role of the Unified CCE Master Controller in UCCE?

To manage and control the UCCE system components

To handle incoming customer interactions

To create and customize reports in UCCE

To monitor real-time statistics in UCCE

NO.34 When an Agent’s status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

SPOG

Agent PG/CTIServer

AWDB

IDS

Finesse

B Agent PG/CTIServer is one of the components that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends a Peripheral Monitor Message (PMM) with agent state information to the Router. E Finesse is another component that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends an HTTP request with agent state information to the CTIServer. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10; [Cisco Finesse Administration Guide Release 12.5(1)], page 11

NO.35 Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)

Play Media & Get Speech

Get Speech & Menu

Menu & Play Media

Menu & Get Digits

NO.36 When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

-g

-a

-aa

-ag

NO.37 Which of the following tools can be used to troubleshoot common UCCE issues related to call control?
(Select all that apply)

Cisco Unified Contact Center Enterprise Administration (CUCEA)

Cisco Unified Communications Manager (CUCM)

Cisco Unified Intelligence Center (CUIC)

Cisco RTMT (Real-Time Monitoring Tool)

Cisco Unified Communications Manager (CUCM) and D. Cisco RTMT (Real-Time Monitoring Tool). The Cisco Unified Communications Manager (CUCM) can be used to troubleshoot UCCE issues related to call control by providing tools to view and analyze call routing and signaling activity. The Cisco RTMT (Real- Time Monitoring Tool) can be used to monitor call activity and troubleshoot issues related to call quality and call control.

NO.38 What is the purpose of the Cisco Finesse desktop?

To manage agents and skill groups in UCCE

To handle incoming customer interactions in UCCE

To monitor real-time statistics for UCCE

To create and customize reports in UCCE

NO.39 What are the benefits of integrating UCCE with other business applications using APIs and web services?
(Select all that apply)

Improved customer experience

Increased agent productivity

Reduced costs

Improved security

NO.40 Which of the following tools can be used to troubleshoot database connectivity issues in UCCE?

Cisco Unified Intelligence Center (CUIC)