Verified 820-605 dumps Q&As – 2024 Latest 820-605 Download [Q49-Q65]

QUESTION 49
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

QUESTION 50
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)

QUESTION 51
Which statement describes the difference between customer success and customer sales?

QUESTION 52
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

QUESTION 53
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

QUESTION 54
Which action should a Customer Success Manager take when the product utilization score is not improving?

QUESTION 55
Which Key Performance Indicators contribute to customer value achievements?

QUESTION 56
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

QUESTION 57
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

QUESTION 58
Which two actions are critical when communicating with executives? (Choose two.)

QUESTION 59
Which two actions are in adoption campaign? (Choose two.)

QUESTION 60
From a Customer Success perspective, why should the customer’s health be monitored?

QUESTION 61
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

QUESTION 62
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

QUESTION 63
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

QUESTION 64
What is a lagging indicator of the customer achieving the value proposition?

QUESTION 65
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?